Subject: Tech Support Candidate - Victor Lal
From: Victor Lal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 13:07:32 -0500

Tech Support
Test

Name

Victor
Lal

E-mail

[email-masked]

Phone Number

(91) 9720724869

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Greater Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP
Any critical
issues in computer application

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

DTDC

System engineer

Previous
Employer 1

Wipro Infotech

System administrator

Previous Employer 2

Wipro technologies

System
administrator

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Live Chat
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
check internet contivity & proxy settings

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

On blutooth
device and selected blutooth

What according to you makes you a
good candidate for customer service or technical support job?

As per company policy

On a scale of 1 - 5
please rate your fluency in spoken English

5