Subject: Tech Support Candidate - Ashish Maurya
From: Ashish Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 11:53:02 -0500

| | Tech Support Test

Name | Ashish Maurya
E-mail | [email-masked]
Phone Number | (+91) 9911736092
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Chhatterpur New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Smartphone

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RJIO | Executive | NA | 23000
Previous Employer 1 | IQor | S.engineer | Nov15 | 15000
Previous Employer 2 | Intarvo technology | Quality inch | May14 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | After getting error,I will check my date and time for the computer.if still having error then check the firewall configuration or website server which may caused the issue.analyse problem step by step and provide solution.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to mobile setting and on the bluetooth in setting.
Power on the speaker and put it on bluetooth serch mode.
In mobile tap search /Refresh option-->Find the bluetooth device/speaker name--->Tap on the name and the device will communicate with mobile configuration settings.
After successful pairing will show the connection successful message.
You can check the paired devices under the setting.

What according to you makes you a good candidate for customer service or technical support job?

Listening to customer and analyse the problem.
Reirritate the customer issues in front off Customer for avoiding any miscommunication.
Take proper steps and provide the appropriate solutions.
Take feedback after solution.
Going extramile for Customer support (taking help with Next level)

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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