Subject: Tech Support Candidate - Ravi Shankar
From: Ravi Shankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 11:39:45 -0500

Tech Support
Test

Name

Ravi
Shankar

E-mail

[email-masked]

Phone Number

(+91) 9528246346

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Meerut

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Rigved Technologies Pvt. Ltd.

Sr. Service Desk

NA

22019

Previous Employer 1

Aradhya Public School

IT Support
Engineer

June-2020

25000

Previous Employer 2

PC Solution Pvt. LTD

IT
Helpdesk

June-2013

13000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I going to check internet, by opening another
website like google.com.

If same error occurred with another website then I am going to check and
troubleshoot network adapter like disable/enable or reinstall LAN driver...

Or if we are access this website in domain network may it could be block by
organization.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step-1:- Swipe down from the top of the
screen

Step-2:- Touch and hold Bluetooth .

Step-3:- Tap Pair new device. If you don't find Pair new

device, check under "Available devices" or tap

More. Refresh.

Step-4:-Tap the name of the Bluetooth device you

want to pair with your device.

What according to
you makes you a good candidate for customer service or technical support
job?

I feel that I'm qualified because I have a bachelor's degree
in Information & Technology. I have advanced skills with customer support
tools like LogMeIn. Also, I have 7 years of experience as a technical support
specialist in the various industries.

On a scale of 1 - 5
please rate your fluency in spoken English

4