Subject: Tech Support Candidate - Dnyaneshwar Govind Biradar Dnyaneshwar
From: Dnyaneshwar Govind Biradar Dnyaneshwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 11:37:04 -0500

| | Tech Support Test

Name | Dnyaneshwar Govind Biradar Dnyaneshwar
E-mail | [email-masked]
Phone Number | (91) 7773993798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM Indian pvt Ltd | Incident Coordinator | 31st December 2020 | 18000
Previous Employer 1 | CMSIT SERVICES TECHNOLOGY Pvt Ltd | Associate Consultant | 14th April 2020 | 10000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i can check internet connection
Then I can check proxy server related to that website.
Clear all copies and temporary file in the browser.othereise I'll update browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i can on both device's Bluetooth and then search Bluetooth connection then I can find out name of sound Bluetooth.then pairing in-between connection then I'll play music and all things.
What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate usually embraces the opportunity to try new ways of doing things. Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance characters. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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