Subject: Tech Support Candidate - Anand Kumar
From: Anand Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 09:43:57 -0500

| | Tech Support Test

Name | Anand Kumar
E-mail | [email-masked]
Phone Number | (0) 6207632377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxminagar New Delihi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sam infosystems pvt Ltd | Network Engineer | Currently working | 14000
Previous Employer 1 | Indiafilings | Business Analyst | 2018 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1 I will say Connect properly internet or Ethernet
Step-2 Go to Reload option and press try again
Step-3 check the website down for every body or just you

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Start the Bluetooth device and then after start another connecting device and go to the Wi-Fi application and search the Bluetooth device name and tap that device name then after see connected word
What according to you makes you a good candidate for customer service or technical support job? | Because I have experience  customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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