Subject: Tech Support Candidate - Kartik Chaturvedi
From: Kartik Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 09:43:44 -0500

| | Tech Support Test

Name | Kartik Chaturvedi
E-mail | [email-masked]
Phone Number | (91) 8218526104
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Infosys | Systems Enginner | 5th October,2020 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: I will check if my machine is connected to the internet, if not I will connect to the available network.

Step 2: If the device is connected to the network but is still unable to load the website, I will disconnect and reconnect to the available network.

Step 3: If the issue still persists, I will check the
proxy settings of my computer.

Step 4: If the issue still remains unresolved then I will physically restart the internet router and try reconnecting with the network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Power on the Bluetooth speaker.

Step 2: Open the Bluetooth settings by clicking the Bluetooth icon in the pull down tab or through device settings.

Step 3: Turn on Bluetooth if its turned off.

Step 4: Click on pair new device and connect when the device name shows up.

What according to you makes you a good candidate for customer service or technical support job? | I have prior experience working as a support engineer, working directly with on-field personnel, trouble-shooting and resolving the issues being faced by them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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