Subject: FW: Tech Support Candidate - Wasim Akram
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 22 Dec 2020 14:36:27 +0000

First round

From: Wasim Akram <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 December 2020 at 7:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Wasim Akram

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Wasim Akram
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8955918111
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Mahipalpur new delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Microland pvt ltd client maruti Suzuki gurgaon  Sr. System Engineer             22 k
Previous Employer 1     Wipro as third party    Teacnical support engineer      31/07/2019      17 k
Previous Employer 2     Cloudric technology     Side engineer   30/05/2016      14 k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First we need to check others site working or not if not after that  we need to check network cable is connected proper or not after that we check machine IP and check browser compatibility setting if problem still same , we will do reset browser and resatrt machine after that I hope I will working fine
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Below step we need do done for bluetooth connectivity
1 first we need to power on bluetooth speaker
2 after we need active mobile Bluetooth and search active action
3 show speakers name click on name tab after pairing speaker bluetooth with mobile

That all step for Bluetooth connected
Next Time automatically connected Bluetooth i
What according to you makes you a good candidate for customer service or technical support job? I have 4.4 yr experience and I am handling multiple users on different 2 location including VIP & VVIP users
I have knowledge of CCNA and MCSA

On a scale of 1 - 5 please rate your fluency in spoken English  3