Subject: FW: Tech Support Candidate - Kamalarajan Arumugam
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 22 Dec 2020 14:21:45 +0000

First round

From: Kamalarajan Arumugam <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 December 2020 at 7:13 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kamalarajan Arumugam

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kamalarajan Arumugam
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (9144) 9003039784
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Chennai
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     SaasAnt Infotech Private Limited        Customer Care Engineer  13-08-2019      29000
Previous Employer 2     Teleperformance India   Technical Support Executive     15-02-2018      22000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check my internet connectivity. Let it be hardwired or wireless connection, I will check the IP address on my computer. If I am getting a proper IP address, then the problem or issue lies within the computer. I will try using different browsers. Then I would do the basic troubleshooting steps like clear cache, restarting computer, resetting internet browser settings, firewall/security software settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on Bluetooth on my mobile.
Search for Bluetooth devices.
Try to connect or pair devices.
What according to you makes you a good candidate for customer service or technical support job? I am good in communication and have enough computer knowledge.

I also have more than 5-6 years of experience in Customer Service/ Technical Support.
On a scale of 1 - 5 please rate your fluency in spoken English  4