Subject: FW: Tech Support Candidate - Akash Kumar Jha
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 22 Dec 2020 14:18:42 +0000

First round

From: Akash Kumar Jha <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 December 2020 at 7:23 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Akash Kumar Jha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Akash Kumar Jha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9717038307
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Mayur vihar phase 3
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NTT Data        Service Desk Analyst    Till date       17K
Previous Employer 1     STJ Electronics Pvt. Ltd        Technical Support Engineer      08/08/2019      15+ K
Previous Employer 2     PC Smart Care Pvt Ltd   Technical Support Engineer      18/06/2018      14K
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First off all I'll check that I'm connected to internet or not. After that I'll check that the url which I have entered is correct or not, then after I'll try to access another website to check that is there any technical issue on that particular website which I'm trying to access.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the bluetooth speaker and turn on your phone's bluetooth service.
2. Find the bluetooth speaker name in search list of your phone then tap on that to connect.
What according to you makes you a good candidate for customer service or technical support job? I have a good experience of 10 months of supporting international users for my previous organization products and also now I'm working as technical support Engineer for domestic users internally in Honda Cars India Ltd. which will definitely help me in explaining and giving my best about your products to customers.
On a scale of 1 - 5 please rate your fluency in spoken English  5