Subject: FW: Tech Support Candidate - Mohammed Salik Khan Salik
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 22 Dec 2020 14:08:56 +0000

First round

From: Mohammed Salik Khan Salik <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 December 2020 at 7:35 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohammed Salik Khan Salik

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohammed Salik Khan Salik
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9391625808
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - advance
Hardware - Basic
VoIP
VPN, KVM, performance issues, Outlook, IBM Notes, O365
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        IBM INDIA       Linux support analyst   na      30k
Previous Employer 1     na      na      na      na
Previous Employer 2     na      na      na      na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, I'll make sure that my computer is connected to LAN or WIFI
Secondly, If the internet is connected I'll cross check the URL. I'll also check if the URL is inaccessible due to any firewall in case I'm using an office computer
Along with above steps I'll also clear the browser cache and exit the browser and then I'll relaunch the browser to access the site.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Power on BT speaker
Toggle Bluetooth option to ON MODE and search for the BT speaker name on mobile
When seeing the name, click on pair and enter the passkey if prompted.
What according to you makes you a good candidate for customer service or technical support job? I hold 2 years of experience in international support role where I've leveraged support to IBM employees across regions like US, CANADA, AUSTRALIA, NEW ZEALAND, EUROPE, MIDDLE EAST.

My current project is also a US Based chain of pharmacy stores named Walgreens Boots Alliance
On a scale of 1 - 5 please rate your fluency in spoken English  5