Subject: FW: Tech Support Candidate - Shriom Sharanam Sharanam
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 22 Dec 2020 13:56:57 +0000

First round

From: Shriom Sharanam Sharanam <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 December 2020 at 7:42 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shriom Sharanam Sharanam

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shriom Sharanam Sharanam
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8603702552
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - advance
Hardware - Advanced
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        SAIINTELIZENT   Sr software engineer    Dec     43,000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step1- Check for active Internet connectivity by opening another webpage or search engine.
Step2- Clean browser by removing cache and cookies and try again.
Step3- try another browser to open website.

Meanwhile we can also use tools to diagnose fourth such as
* Website down tracker
* Ping checker
* Traceroute tool

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step1- Switch on speaker and turn Bluetooth on.
Step2- Swith on Bluetooth on mobile phone and search for speaker in list of available devices.
Step3- Hit connect and click OK if asked to match the code.
What according to you makes you a good candidate for customer service or technical support job? * Excellent listening and communication.
* Deep knowledge of technology in use.
* Problem solving abilities.
* Patience to handle clients on call.
On a scale of 1 - 5 please rate your fluency in spoken English  5