Subject: Tech Support Candidate - Shiva KN
From: Shiva KN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 08:38:56 -0500

| | Tech Support Test

Name | Shiva KN
E-mail | [email-masked]
Phone Number | (91) 9704541585
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
VoIP
Technical Support/Application Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mantra Technologies Private Limited | Senior Product Support Analyst | | 48500
Previous Employer 1 | Accenture Solutions Private Limited | Technical Support Associate | 26th Oct 2017 |
Previous Employer 2 | Genpact India Private Limited | Process Developer | 29th March 2015 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check if the Computer is connected to a network.

2. Try accessing a different web page to check if the network is active.

3. If the web page is loading successfully then there might be a problem with the web page.

4. Look into the error message, it may be either 404, 403 or 500.

5. The error code 404 and 500 states that there might be a problem with the web server that is hosting the web page.

6. Try clearing the cache and cookies of the web browser.

7. Still, if the web page doesn't load successfully, contact the support team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth in your Mobile device by navigating to Settings-->Connectivity-->Bluetooth-->Turn on.

2. Now turn on the Bluetooth Speaker.

3. Try searching for devices on your Mobile device .
4. Select the name of the Speaker and the connection will be successful.

What according to you makes you a good candidate for customer service or technical support job? | Willingness to resolve the incident on First Call, Chat or Email.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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