Subject: FW: Tech Support Candidate - saurav SADA
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 22 Dec 2020 13:31:09 +0000

First round

From: saurav SADA <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 22 December 2020 at 6:23 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - saurav SADA

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    saurav SADA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8882236309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      kalkaji (delhi)
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        wipro   associate       21/12/2020      23
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  i will follow basic steps
1. check my internet connectivity first
2. check if there is issue with website server ( i.e to check that i am the only one who get this error
3. restart the browser or check the website in a different browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      turn on the bluetooth on the device. generally there is a light on every bluetooth device which start blinking, after that , we just need to turn on the bluetooth in our device and it will show the nearby devices. we can connect easily
What according to you makes you a good candidate for customer service or technical support job? i have worked on printers , desktop and network support as well. i have the knowledge of networking as well. i worked for wipro in international voice support with upselling experience
On a scale of 1 - 5 please rate your fluency in spoken English  5