Subject: Tech Support Candidate - KRUSHNAKUMAR DHANANI
From: KRUSHNAKUMAR DHANANI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 08:22:24 -0500

| | Tech Support Test

Name | KRUSHNAKUMAR DHANANI
E-mail | [email-masked]
Phone Number | (+91) 9898737345
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Surat, Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Let's Jump trampoline adventure park Pvt Ltd | IT incharge | 1/Jan/2020 | 30000
Previous Employer 2 | Rajgreen Amusement Park Pvt Ltd | IT Executive | 28/Oct/2019 | 22570

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Read error message and code that display on screen and check error related troubleshooting.

Check LAN internet and Wi-Fi connection.
Check System internet connection speed.
Check user has access to this website.
Check this website with other browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, turn on speaker Bluetooth mode.
Your speaker Bluetooth light continue blinking till not connection established.or paired.
Then, I turn on my phone Bluetooth.
Find speaker Bluetooth name on your blutooth serch area and select it.
If your phone Bluetooth successful connected then you get connection notification by both side. Or your blutooth symbol change.
Your speaker Bluetooth light now normal.
So you confirm that its working and connected fine.

What according to you makes you a good candidate for customer service or technical support job?

Understand customer needs and problems.
Find best solutions and give response asap.
Continuously learning new skills and build knowledge about my work.
Focus on main problem and give solution with in time and give guidance about troubleshooting steps, in user friendly language.
Take follow-up and give comments vai mail, message and by phone.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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