Subject: Tech Support Candidate - SUPRIYO CHATTERJEE
From: SUPRIYO CHATTERJEE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 08:16:08 -0500

| | Tech Support Test

Name | SUPRIYO CHATTERJEE
E-mail | [email-masked]
Phone Number | (0) 9007820240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | HYDERABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GENPACT | PROCESS ASSOCIATE SENIOR | STILL WORKING | 28000
Previous Employer 1 | TELEPERFORMANCE | TECHNICAL SUPPORT ENGINEER 2 | 12.02.2018 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step : Clear browser caches & temp files from browser settings & restart browser & check whether everything is working perfectly.

Second Step: Issue can be with network/wireless connectivity in the system in which we are trying to access the website so we need to check the internet connectivity/network settings/wireless settings in the system & check whether everything is up to the point or there is something wrong.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings option.

2. Search for the bluetooth option.

3. Tap on the bluetooth option and turn it on.

4. A list of available devices within range will be displayed.

5. From the list you can find your speaker after turning on the speaker on with a bluetooth button marked on your speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Understands users/customers problems properly.

2. Try to find the best possible resolution to the problem using the quickest approach.

3. Provide to the point resolution to customer for best customer satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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