Subject: FW: Tech Support Candidate - Kamakshi Sahu
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 22 Dec 2020 13:12:25 +0000

Keep aide for English

From: Kamakshi Sahu <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 22 December 2020 at 4:14 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kamakshi Sahu

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kamakshi Sahu
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9026359523
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida sector 49
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Service Now ticketing tool, Incident management, Leading skill, email audit, ticket audit, end to end tracking
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro (Infinie minds)   Service Desk    NA      19000
Previous Employer 1     Trimax (Digicall)       Service Desk    15-Oct-2018     10000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- I'll check if it is allowed in our organization or not
2- If yes, will open another site like google.com. If another site is opening then I'll delete history and cookies.
3- If I cannot open another site, I'll launch another browser like IE, Microsoft edge, and try to open site where user was having problem.
4- If problem is having in all the browser
This is probably a problem with the Internet connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- on Speaker
2- Open Bluetooth on my device
3- Searching for the available connection
4- pair with the speaker when search completed
What according to you makes you a good candidate for customer service or technical support job? When it comes to customer service, I am a kind of person who always tries to capture the mindset of the customer. Primarily we should know how and when to switch our personality while dealing with different kind of customers. Our Customers should feel very comfortable and friendly while communicating with us. By knowing the attitude of the customer and changing our own style according to him will help the customer to avoid alienated with us.
On a scale of 1 - 5 please rate your fluency in spoken English  4