Subject: FW: Tech Support Candidate - Deepjyoti Acharjee
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 22 Dec 2020 13:00:14 +0000

Looks good, check for agent role, if he is not for agent, check for managerial role at epos

From: Deepjyoti Acharjee <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 22 December 2020 at 11:06 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Deepjyoti Acharjee

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Deepjyoti Acharjee
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7838036950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector 16-B, Noida extension
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Shyam Spectra Pvt. Ltd. Senior Executive, Customer Experience & Access  NA      45000
Previous Employer 1     Adobe Systems India Pvt. Ltd.   Technical Support Consultant    22/06/2020      63000
Previous Employer 2     Dell International Services India Pvt. Ltd.     Client Technical Support Associate      22/04/2015      34000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In order to resolve the issue, I will follow the following steps :
- check the exact error message and if there is a reference help article shared for the error message
- if there is a help article, will follow the relevant steps
-next thing, we need to check if I am able to open other websites properly like "www.amazon.com"
- if other websites launches fine, than I will try to open the same website on another internet browser like google chrome, firefox or IE.
- if no issue found in alternate browsers, will try a browser reset for the default browser
- if problem persists, will check if there is any firewall settings blocking access to certain websites
- also need to check if there is proxy is enabled
- We can also try to ping www.ndtv.com from Windows Command Prompt and check if we are getting a valid reply.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      The steps are :

- Power On the Bluetooth device
- Turn On Bluetooth in my mobile phone
- Turn On Bluetooth in the speaker ( refer to the guide for Bluetooth button if Bluetooth icon not found )
- Search for available devices under Bluetooth settings in Mobile , if Bluetooth Speaker already not Detected
- Select the respective Bluetooth device to Pair
- Will receive a voiceover stating Bluetooth paired
What according to you makes you a good candidate for customer service or technical support job? My prior experiences in Customer service domain and Technical Support role provides me the confidence to be successful in this role. I was part of Hardware and Software support Teams during my tenure at Dell. At Adobe, I was part of Technical Support Team resolving customer queries both CS and Technical.
On a scale of 1 - 5 please rate your fluency in spoken English  5