Subject: Re: Tech Support Candidate - Sourav Das
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 22 Dec 2020 05:40:20 -0700 (MST)

Hi Ma'am, 

His spoken is good. 
He is in Kolkata currently, Needs a week time to relocate. 
His Last salary was 32000/- 
Expecting atleast 40k 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Dec, 2020, at 17:58, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Sourav Das < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 22 December 2020 at 5:37 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sourav Das 

	

	
	
			Tech Support Test 
		
	Name 	Sourav Das 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9038677598 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Kolkata 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	IT Operation Analyst 	28.09.2020 	32850 
Previous Employer 1 	Artech Info System 	Service Provider 	31.07.2017 	16000 
Previous Employer 2 	Wipro Technology 	Wasian 	29.04.2016 	13000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	We need to check is the internet connection is ok. 
Then we will go ahead and clear the cashes and cookies and reset the browser. 
Then I will add the site in the trusted site. 
Then I will check in the incognito mode. 
Lastly we will check with the different browser or different machine. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step 1: Switch on the Bluetooth, both the devices. 
Step 2: With the help of the mobile phone pair the Speaker to Mobile Phone. 
Step 3: Play 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 6 years of experience in Customer Service and Technical Support Job. 
Through Calls, Emails, Chats. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4