Subject: Tech Support Candidate - Avinash Singh
From: Avinash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 07:34:34 -0500

| | Tech Support Test

Name | Avinash Singh
E-mail | [email-masked]
Phone Number | (+91) 8375995679
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Golfgreen Mansions Pvt Ltd | Senior IT Executive | | 31250
Previous Employer 1 | Aadhaarshri Infratech pvt Ltd | iT Engineer | 20 oct 2018 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check my browser error after that i am working on it some time firewall block the site , some times internet not working, site not response there is so many issue first i am checking the issue and resolve it asap.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first Bluetooth device on, Then pairing the device
sometime our Bluetooth device list is full and not showing my speaker in Bluetooth pairing list then delete some unused paired device and connect again, If again showing same error then restart both device and then connect it.

What according to you makes you a good candidate for customer service or technical support job? | I do my best for resolving the issue of customer asap because  Its all about your attitude ,should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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