Subject: Re: Tech Support Candidate - Utpal Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 22 Dec 2020 05:33:55 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Dec, 2020, at 17:48, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Utpal Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 22 December 2020 at 12:55 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Utpal Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Utpal Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8787314966 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Patna, Bihar 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Wipro Ltd 	Senior Project Engineer 	9th Oct 2020 	28000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check for the internet availability. 
2. Connect with your phone internet and check if it works or not. 
3. If internet is working fine then restart the browser. 
4. If it's still not working restart your computer. 
5. Try different browser. 
6. Try to access the website on your phone, if it's not working on phone then probably the website is down. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the Bluetooth speaker. 
2. Turn on bluetooth in your phone. 
3. Pair your bluetooth speaker with your phone and it will get connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have extensive knowledge of technology and I already worked in technical support role at Wipro for more than 2 and half years. I'm customer centric and always eager to help customers. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5