Subject: FW: Tech Support Candidate - RAJIV SHARMA
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 22 Dec 2020 12:29:44 +0000

First round

From: RAJIV SHARMA <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 22 December 2020 at 12:47 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - RAJIV SHARMA

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    RAJIV SHARMA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (7906) 903954
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      sector 19
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
SQL
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Panacea Senior Executive        13.06.2020      36,800
Previous Employer 1     India Glycols Ltd       Executive       31.08.2019      22,800
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1)Checking the internet connection status- ON/OFF
2)Check whether the website is not opening on a single browser or multiple browsers. If a single browser then trY to re-install it.
3)Does the website complies the country's internet policies.
4) Check firewall setings/ Antivirus settings, whether website is been blocked from it.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Switch on the Power button and Bluetooth transmission button of the Bluetooth speaker.
2)Turn on Bluetooth in the mobile handset.
3)In the search panel, the default device name will flash, click on it to connect.
4)An IVR/ default beep will confirm the connetivity.
What according to you makes you a good candidate for customer service or technical support job? 1)Communication skills.
2)Avoid using excessive use of jargon in conversation.
3)One should be thorough enough with technical aspects required for the job.
On a scale of 1 - 5 please rate your fluency in spoken English  4