Subject: Re: Tech Support Candidate - Arvind Lasiyal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 22 Dec 2020 05:25:36 -0700 (MST)

Broken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Dec, 2020, at 17:43, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Arvind Lasiyal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 22 December 2020 at 1:19 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Arvind Lasiyal 

	

	
	
			Tech Support Test 
		
	Name 	Arvind Lasiyal 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0161) 8360843815 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance 	Technical Support Executive 	2020 	35000 
Previous Employer 1 	Saburi TLC 	Technical Sales Executive 	29 August 2018 	27000 
Previous Employer 2 	Hela Systems Pvt Ltd 	System Engineer 	2017 	42000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all, we will check the internet connection. 
Then we will reboot the router. 
Then we will unplug the cable from both ends and then connect it back. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Switch on the bluetooth of the speaker. 
Then switch on the bluetooth of the mobile phone. 
Refresh the device list. 
Once we see the speaker's name, then we pair it with the speaker. 
Then we can start the music. 

	What according to you makes you a good candidate for customer service or technical support job? 	I have experience of 10 years in technical support. 
I am a good listener. 
I have the patience to listen and then only proceed with the troubleshooting. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4