Subject: FW: Tech Support Candidate - Utpal Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 22 Dec 2020 12:18:35 +0000

First round

From: Utpal Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 22 December 2020 at 12:55 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Utpal Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Utpal Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8787314966
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Patna, Bihar
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Wipro Ltd       Senior Project Engineer 9th Oct 2020    28000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check for the internet availability.
2. Connect with your phone internet and check if it works or not.
3. If internet is working fine then restart the browser.
4. If it's still not working restart your computer.
5. Try different browser.
6. Try to access the website on your phone, if it's not working on phone then probably the website is down.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the Bluetooth speaker.
2. Turn on bluetooth in your phone.
3. Pair your bluetooth speaker with your phone and it will get connected.
What according to you makes you a good candidate for customer service or technical support job? I have extensive knowledge of technology and I already worked in technical support role at Wipro for more than 2 and half years. I'm customer centric and always eager to help customers.
On a scale of 1 - 5 please rate your fluency in spoken English  5