Subject: FW: Tech Support Candidate - Arvind Lasiyal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 22 Dec 2020 12:13:00 +0000

First round

From: Arvind Lasiyal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 22 December 2020 at 1:19 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Arvind Lasiyal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Arvind Lasiyal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0161) 8360843815
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance Technical Support Executive     2020    35000
Previous Employer 1     Saburi TLC      Technical Sales Executive       29 August 2018  27000
Previous Employer 2     Hela Systems Pvt Ltd    System Engineer 2017    42000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, we will check the internet connection.
Then we will reboot the router.
Then we will unplug the cable from both ends and then connect it back.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on the bluetooth of the speaker.
Then switch on the bluetooth of the mobile phone.
Refresh the device list.
Once we see the speaker's name, then we pair it with the speaker.
Then we can start the music.
What according to you makes you a good candidate for customer service or technical support job? I have experience of 10 years in technical support.
I am a good listener.
I have the patience to listen and then only proceed with the troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English  4