Subject: FW: Tech Support Candidate - JAVED AHMED
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 22 Dec 2020 12:11:18 +0000

First round

From: JAVED AHMED <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 22 December 2020 at 1:23 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - JAVED AHMED

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    JAVED AHMED
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 8506077867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      EAST DELHI
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
ITIL
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL INFOSYSTEMS LTD     CONSULTANT              350000
Previous Employer 1     GA DIGITAL WEB WORD     MTO
Previous Employer 2     APTARA  PROGRAMMER
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Checking network/internet connection.
2. Open a new tab and check to see if you can load another website.
3. Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the www.ndtv.com site again.
4. Try clearing cookies and cache & try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch ON Bluetooth speaker with Bluetooth connectivity.
2. In Mobile Swipe down from the top of the screen.
3. Touch and hold Bluetooth .
4. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
5. Tap the name of the Bluetooth device you want to pair with your device.
6. Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? 1. Good Communication skills
2. Problem-solving skills
3. Passion for the role for Support.
4. Technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English  5