Subject: Tech Support Candidate - Sourav Das
From: Sourav Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 07:07:09 -0500

| | Tech Support Test

Name | Sourav Das
E-mail | [email-masked]
Phone Number | (91) 9038677598
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | IT Operation Analyst | 28.09.2020 | 32850
Previous Employer 1 | Artech Info System | Service Provider | 31.07.2017 | 16000
Previous Employer 2 | Wipro Technology | Wasian | 29.04.2016 | 13000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We need to check is the internet connection is ok.
Then we will go ahead and clear the cashes and cookies and reset the browser.
Then I will add the site in the trusted site.
Then I will check in the incognito mode.
Lastly we will check with the different browser or different machine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch on the Bluetooth, both the devices.
Step 2: With the help of the mobile phone pair the Speaker to Mobile Phone.
Step 3: Play

What according to you makes you a good candidate for customer service or technical support job?

I have 6 years of experience in Customer Service and Technical Support Job.
Through Calls, Emails, Chats.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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