Subject: Tech Support Candidate - alok gangwar
From: alok gangwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 05:37:28 -0500

| | Tech Support Test

Name | alok gangwar
E-mail | [email-masked]
Phone Number | (0120) 9027134075
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | zaptas technology pvt. ltd | technical support enginner | june | 22k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. open browser
2. enter Url(www.ndtv.com)
3.show error msg. & troubleshoot resolved the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

bluetooth speaker near mobile phone
Turn on the speaker and invoke pairing mode
connect device

What according to you makes you a good candidate for customer service or technical support job?

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 1

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