Subject: Tech Support Candidate - Vernika Kalaspuria
From: Vernika Kalaspuria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 05:34:44 -0500

| | Tech Support Test

Name | Vernika Kalaspuria
E-mail | [email-masked]
Phone Number | (91) 9646132739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA SECTOR 22
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hinduja Global solution | Customer relationship officer | 31 jan 2030 | 23400
Previous Employer 2 | Altruist technology pvt Ltd | Customer relationship officer | 30th oct 2020 | 23400

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will make sure i have entered the web address correctly.
If the address is correct then i will check my internet connection.
If both the steps mentioned above are fine , then it might be the case that site is down on temporarily basis so i ll wait for sometime and refresh the page again and in max cases it works as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the speaker , then we we need to make sure that phone bluetooth is on after that from phone bluetooth settings we need to search for thee device.
After identifying the correct bluetooth speaker we need to pair it with phone and our speaker is ready to operate.

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener because i believe to give a proper resolution to our customer we must identify the real cause of issue .
I am multi tasker
I always believe in first call resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |