Subject: Tech Support Candidate - Priyanshu Singh
From: Priyanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 04:57:18 -0500

| | Tech Support Test

Name | Priyanshu Singh
E-mail | [email-masked]
Phone Number | (91) 9821974211
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palam Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | CSA | 15/12/2020 |
Previous Employer 1 | PCC Softech Private Limited | CSE | 01/06/2020 |
Previous Employer 2 | Concentrix | CSA | 10/01/2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Use a website down checker
2. Use a ping checker
3. Run step by step diagnostics
4. Conduct a traceroute
5. Use website and network monitoring software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from top of your screen
2. Touch and hold Bluetooth
3. Tap pair a new device
4. Tap the name of bluetooth speaker you want to connect to your device
5. Follow any screen on instructions

What according to you makes you a good candidate for customer service or technical support job? | I am always eager to help and support customer. Customer's are most significant in business. So giving them at most importance is my priority.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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