Subject: Tech Support Candidate - Rinchen Jamyang Norbu
From: Rinchen Jamyang Norbu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 03:59:33 -0500

| | Tech Support Test

Name | Rinchen Jamyang Norbu
E-mail | [email-masked]
Phone Number | (+91) 8219441230
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Am based in Gurgaon but I can relocate to noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | No technical calling experience

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Airseva | Resolution Expert | 19 November | 26,000
Previous Employer 2 | Zomato | Customer service | 31 April | 23,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, identify what kind of error is showing. If it's a troubleshooting issue you may follow the instructions on the browser and troubleshoot by yourself. If the issue persists kindly recheck your internet stability and connection. If you have a stable internet connection then you may go to the option on the top right hand corner of your Google browser and select on clear all browsing data. Once the data has been deleted you may try going to the website to see if it's working this time. In case it's not working you may un-install and reinstall the browser and restart your computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) firstly go to the drop down option on the top of the mobile screen.
2) select the Bluetooth icon and refresh the search result to detect new devices.
3)turn on the Bluetooth of your speaker
4) then select on the device you wish to connect with on your mobile
4)once you do that the device will get paired with your mobile and you may start playing music or video to enjoy the sound from the speaker

What according to you makes you a good candidate for customer service or technical support job? | I am a work horse and am motivated by the reward that I get at the end of the month for my services. I am a analytical person and honest
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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