Subject: Tech Support Candidate - Shubham Chaurasia
From: Shubham Chaurasia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 03:26:15 -0500

| | Tech Support Test

Name | Shubham Chaurasia
E-mail | [email-masked]
Phone Number | (+91) 8881475321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Varanasi (aurangabad)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Executive | 2nd August, 2020 | 22,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would proceed step wise as follows.
1. Check restricted network settings.
2. Check weather the connection is secured or open.
3. Troubleshooting the browser.
4. Check the network settings such as proxy, vpn and IP address.
5. Check internet explorer settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first, we need to turn on the bluetooth mode on both mobile and speaker, now pair both the devices. Now you are connected via bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | Friendly and positive attitude along with the problem solving skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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