Subject: Tech Support Candidate - Himanshu Saras
From: Himanshu Saras <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 03:25:00 -0500

| | Tech Support Test

Name | Himanshu Saras
E-mail | [email-masked]
Phone Number | (91) 9999795569
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sahibabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process developer | March 2020 | 27k
Previous Employer 1 | Encore capital group | Debt collector | July 2018 | 27k
Previous Employer 2 | KHS Pvt ltd | Sr executive | March 2017 | 23k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- We will try to open the website in a Google Chrome or any other browser.
2- We will check internet connectivity by running other websites like Google or youtube.
3- We will clear caches.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1- We I'll power on bluetooth on mobile and on speaker. Then we will scan the devices andThen we will we will chose available device by the name of that particular device name and connect it.

What according to you makes you a good candidate for customer service or technical support job?

1- I have good communication skills.
2- I can understand US and UK accent and I can speak to them fluently.
3- I am a good active listener.
4- I am a quick learner.
5- I am a team player.
6- I have knowledge of excellent customer service skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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