Subject: Re: Tech Support Candidate - Mohit kumar Yadav
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 22 Dec 2020 01:14:22 -0700 (MST)

Hi Ma'am, 

Hi spoken English was good. 
He is having trouble shooting experience in his last to last organization. But he is ok to do the same job. 
His Last Salary was 40000/- 
Expecting 30% hike 
Can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Dec, 2020, at 20:08, Deeksha Dadu <[email-masked]> wrote: 

First round, clarify what sort of tech support he has 

From: Mohit kumar Yadav < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 19 December 2020 at 9:12 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mohit kumar Yadav 

	

	
	
			Tech Support Test 
		
	Name 	Mohit kumar Yadav 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8303652650 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Speakers & Audio 
VoIP 
Salesforce CRM 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Vaco Binary Sematics Google Client Onsite 	Analyst 	30th september 2020 	39,000 
Previous Employer 1 	Accenture India Pvt Ltd 	Business Operations Analyst 	26th March 2019 	32,000 
Previous Employer 2 	PI softek Pvt Ltd Noida 	Application Support Analyst 	5th July 2018 	30,000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Open a new tab and check to see if you can load another website like google.com or mozilla.org. 
If you can open another site, skip down to The problem only happens with certain websites. 
If you can't open another site, continue on to the next step. 
Launch another browser, like Internet Explorer, and try to open the site you were having problems with. 
If the site works in another browser, see The problem only happens in Firefox. 
If the site doesn't work in another browser, check out The problem happens in all web browsers. 

If you see any of these error messages, it might just be a problem with Firefox's cache: 

The connection was interrupted 
The connection was reset 
The connection has timed out 

Click the Library button 57 library icon on your toolbar. (If you don't see it there, click the menu button fx57menu then click Library.) Click History and select Clear Recent History…. 
In the Time Range to clear: drop-down, select Everything. 
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. 
Click Clear Now. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings. 
Tap the Bluetooth option. 
Turn on Bluetooth. 
A list of available devices will appear. 
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it. 
	What according to you makes you a good candidate for customer service or technical support job? 	Because I have the experience and expertise in the area of customer support that is required in this position. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4