Subject: Tech Support Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 03:11:05 -0500

| | Tech Support Test

Name | Pradeep Kumar
E-mail | [email-masked]
Phone Number | (+91) 7503665674
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Voice support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Motherson Sumi electric wires | Mechanical engineer | Currently working | 12000
Previous Employer 1 | Na | | |
Previous Employer 2 | Maxbhi | Technical voice support | 10.05.2019 | 10000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps:-
1. FIRST CHECK MY INTERNET CONNECTION
2. CHECK CONNECTION SPEED
3. IF BOTH ARE OK THEN I WILL CHECK THAT NDTV.COM WEBSITE IS LOADING OR NOT.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth in both devices.
Then go to Mobile phone bluetooth menu and search for bluetooth devices and the accept pair request of the bluetooth devices.
Both devices are connected now

What according to you makes you a good candidate for customer service or technical support job? | I have a good communication skills which is very important to connect with peoples which allows me to know about their problems and resolve them.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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