Subject: Re: Tech Support Candidate - Gaurav Batra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 22 Dec 2020 00:58:42 -0700 (MST)

He looks good for manager. 
His spoken was good having good experience too. 
But his current salary is 11.25 LPA 
Expecting 30% hike 
And have to serve 45 days notice, can negotiate for 15 days but not much 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Dec, 2020, at 19:56, Deeksha Dadu <[email-masked]> wrote: 

Check this guy for tech support manager 

From: Gaurav Batra < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 19 December 2020 at 11:35 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Gaurav Batra 

	

	
	
			Tech Support Test 
		
	Name 	Gaurav Batra 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(201011) 9999970037 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Ghaziabad , Ramprastha Colony 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Sequential Technology International 	Assistant Manager 	Till Date 	75000 
Previous Employer 1 	Igate Computer Limited 	Sr. Analyst - IT 	May 2014 	42000 
Previous Employer 2 	HCL Comnet 	Sr. Analyst - IT 	Nov 2012 	30000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1 - Try to open the website on different browsers. 
2 - I will check my internet connection. 
3 - I will check if all other websites are running fine. 
4 - Try to change the network mode or reboot the Internet modem. 
5 - If all websites are running fine, I will reset the browser. 
5- If still the same issue, I will delete cookies, cache and temp files. 
6 - If still the same issue, I will ping the URL in CMD, if it's giving the proper response then it's fine if it's giving RTO (Request Time Out), I will reach out to Website Admin and will ask him to fix the issue and provide the ETR. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1 - Turn on the Bluetooth speaker while long press 2 -3 seconds on on / off button 
2 - Ensure Bluetooth lights are blinking, if not then at least Bluetooth turn on voice 
3 - Now I will go to phone settings will look for Bluetooth. 
4- If Bluetooth is Off then will turn it On 
5 - Now I will search for Bluetooth around to pair up with my phone. 
6 - As soon as I will see my Bluetooth speaker name appears there I will click on it to connect with my phone 
7- Now I will give him permission as per my convenient i.e. Phone book access, call access, music access etc. 
	What according to you makes you a good candidate for customer service or technical support job? 	1 - I believe to be a good candidate for CSE or TSE you need to be patient enough to listen to the other side of person rather than providing your opinion, and I have this quality. 
2 - Every Non-technical person cannot explain about their technical issue and TSE need to proactive to understand the problem by hearing some part of it and I have that pro-activeness. 
3 - CSE or TSE needs to best of their listening skills as no one like to explain their technical problems again and again, and being patient makes me best of listening. 
4 - Last but not the least because I have worked with many other Big Brands like STI, HCL, IGate, IBM etc. I have the experience to understand the need of project if it's require to communicate directly with clients or their employees, as in STI I am direct point of contact of many of our Clients 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4