Subject: Tech Support Candidate - Vishal Kumbhar
From: Vishal Kumbhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 02:46:13 -0500

| | Tech Support Test

Name | Vishal Kumbhar
E-mail | [email-masked]
Phone Number | (0253) 8446614916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nashik, Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aress Software | Technical Support Engineer | NA | 21000
Previous Employer 1 | Karadi Path Education Company | Trainer and Product Specialist | 25th November 2019 | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Error Message.
Check Interne connection and speed.
Check if VPN is blocking the website to load.
Check webhost sever is blocking the IP
Check firewall is blocking the webhost server
Disable Antivirus and try connecting
Disable firewall and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start the Bluetooth speaker
Open Bluetooth on mobile and search for the Bluetooth Speaker
Start pairing from the mobile and click a button on the Bluetooth Speaker to completely pair the device with the Mobile.

What according to you makes you a good candidate for customer service or technical support job? | Honestly, I possess all the skills and partial experience that you're looking for. I'm pretty confident that I am the best candidate for this job role. It's not just my background in the past projects, but also my people skills, which will be applicable in this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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