Subject: Tech Support Candidate - Hasnain Ali
From: Hasnain Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 02:36:36 -0500

| | Tech Support Test

Name | Hasnain Ali
E-mail | [email-masked]
Phone Number | (91) 7503206974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalindi Kunj
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indium Software | IT-Executive | Working | 29000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st: Need to check Internet Connectivity.
2nd: Need to check DNS.
3rd: Need to check proxy settings of browser.
4th: Need to check firewall policy if it is blocked by network team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st: turn on Bluetooth of speaker.
2nd : turn in Bluetooth of Mobile.
3rd: select the list of available devices frm list and tap on to connect.

What according to you makes you a good candidate for customer service or technical support job? | I like to troubleshoot technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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