Subject: Tech Support Candidate - Robin chopra
From: Robin chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 02:17:58 -0500

| | Tech Support Test

Name | Robin chopra
E-mail | [email-masked]
Phone Number | (91) 8373968953
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | west delhi near rajouri garden
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | livpure smart ltd | Sr.Sales executive | 25 oct 2020 | 25000
Previous Employer 1 | Club mahindra holidays and resorts pvt ltd pvt ltd | Sr.sales executive | 24 oct 2019 | 20000
Previous Employer 2 | serco | sales executive | | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First refresh the page and after that go to the settings option and than choose the option for solving the troubleshoot problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the setting option and after that on the bluetooth option .After that connect the bluetooth with the phone.
What according to you makes you a good candidate for customer service or technical support job? | Because i am very calm and polite person.Did not over react in any situation.Firstly all the time try to understand customer issue and give them the best solution .So that customer will be happy.And if customer is happy than company all the time happy.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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