Subject: Tech Support Candidate - Sumit Raj
From: Sumit Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 02:07:08 -0500

| | Tech Support Test

Name | Sumit Raj
E-mail | [email-masked]
Phone Number | (+91) 8409822885
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Windows Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechMahindra Ltd | L2 | Working | 13500
Previous Employer 1 | Jetkinginfotrain.ltd | L1 | 1-april-2020 | 5000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check internet connectivity, if it is connected properly then check the error message appears on screen and also check if i am using a VPN or Proxy there may be issue fro them too. If every thing is good then i will clear the browser history and cache then retry or try form another browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly power on the speaker then open Bluetooth setting in mobile and find the speaker and pair of connect now it’s ready to play.
What according to you makes you a good candidate for customer service or technical support job? | Communication skills, Humbleness and cool mind.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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