Subject: Tech Support Candidate - Gurjant Singh
From: Gurjant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 02:02:18 -0500

| | Tech Support Test

Name | Gurjant Singh
E-mail | [email-masked]
Phone Number | (+91) 9318376669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Amritsar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ample Trails | Technical Support Engineer | 30/July/2020 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First off all i would check my internet connection if thats fine then i would check that what kind of error has been occured.(as we all know that there are various kind of errors can be cane up) After check that error i would troubleshoot with respect to it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | As i am an andoid user firstly i'll go in my settings then communication menu and then turn on the bluetooth after that i'll pair that speaker with mobile bkuetooth.Or simply i just scroll down the notification bar nd turn on the bluetooth and connect with it.

What according to you makes you a good candidate for customer service or technical support job?

I am an experienced technical support as well have good knowledge in computer hardware and software, troubleshooting of networks, etc. So i have confidence that i would face any problem without hasitation.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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