Subject: Tech Support Candidate - gaurav garg
From: gaurav garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 01:33:57 -0500

| | Tech Support Test

Name | gaurav garg
E-mail | [email-masked]
Phone Number | (+91) 8755684340
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GODREJ &BOYCE MFG CO LTD | PROJECT ENGINEER | 19TH DEC 2020 | 32000
Previous Employer 1 | SYSTEMATIC COMMUNICATION PRIVATE LIMITED | PROJECT ENGINEER | 17TH DEC 2016 | 13000
Previous Employer 2 | XECUTE HR PRIVATE LIMITED | BUSINESS ANALYST | 15TH JUNE 2013 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly make sure the internet connection works properly.
Refresh the page and then restart the device.
Check if the website is down for everybody or just me.
Trying clearing all cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open a setting application then navigate to connected devices, turn on the Bluetooth toggle switch if its not enabled.
select Bluetooth option and pair  new device  to place the device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | Ability to focused, prioritized, multitask and stay calm. Good listener and good knowledge of hardware and software trends.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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