Subject: Tech Support Candidate - Kapil Jatav
From: Kapil Jatav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 00:29:31 -0500

| | Tech Support Test

Name | Kapil Jatav
E-mail | [email-masked]
Phone Number | (91) 9889934495
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Orai 285001
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jass infocom | Lab incharge | 30mar2020 | 10000
Previous Employer 1 | Jetking | Desktop support | 19feb2019 | 9000
Previous Employer 2 | Computers Point | Desktop support | 7 june 2015 | 8700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I check lan/wifi connection / url typing mistake
Second I have see router/modem for viewing connectivity with isp
Do ping with my isp and Google

If not opening still cause website is down

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth in phone setting then turn on speaker in phone click add device tap speaker icon in phone for pairing
What according to you makes you a good candidate for customer service or technical support job? | I have 4 years experience in IT and love to solve customers issues
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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