Subject: Tech Support Candidate - Kuldeep Chandola
From: Kuldeep Chandola <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Dec 2020 00:25:54 -0500

| | Tech Support Test

Name | Kuldeep Chandola
E-mail | [email-masked]
Phone Number | (98710) 13048
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita Vihar delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flexis it | System engineer | 30-11-2020 | 35000
Previous Employer 1 | Oyo | It engineer | 21-11-2019 | 32000
Previous Employer 2 | Homecredit | It executive | 19-02-2019 | 24400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the error code if coming and troubleshooting accordingly.
2. If not get any error code then first check, whether network connection is OK or not.

3. If ok then I will check with ping and tracert command.
4. Check DNS issue.
5. Also I will check whether IP is whitelist on our network side.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will switch on Bluetooth of both devices.
2. Search and pair the Bluetooth speaker from mobile.
3. It will be connect.
4. Check whether speaker is working or not.

What according to you makes you a good candidate for customer service or technical support job? | I am quick learner and also have good technical skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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