Subject: Tech Support Candidate - Shyam Patel Shyam
From: Shyam Patel Shyam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 22:30:04 -0500

| | Tech Support Test

Name | Shyam Patel Shyam
E-mail | [email-masked]
Phone Number | (91) 9897127370
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
SAP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GA digital web word pvt ltd | IT Support | 21.12.2020 | 22148
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.

2 Make Sure the Internet Connection Works
Open your browser. In the address bar at the top, type in , then push Enter or Return.
Chrome browser with address entered and highlighted.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
Google home page with search field and Google Search button highlighted.
Make sure search results load properly.
Example Google Search Results
If searching doesn't work, then there's reason to believe that you're not connected to the Internet.
3 Check if the Website is Down for Everybody or Just Me
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Down for everyone page with address field and or just me button highlighted.
Look at the result from the site, to determine if the site is down.
Site Down
If the result says that "It's not just you!", that means the site is down for everyone.Down for Everyone site check showing site is down for everyone.
Site Up
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.Down for everyone site check showing site is up.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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