Subject: Tech Support Candidate - Kameshwar Pramanik
From: Kameshwar Pramanik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 22:04:18 -0500

| | Tech Support Test

Name | Kameshwar Pramanik
E-mail | [email-masked]
Phone Number | (91) 9674217516
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamshedpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSC e Governance Services | District Manager | Continue | 30000
Previous Employer 1 | DeGS Seraikela Kharsawan | District Manager | 18/02/2017 | 25000
Previous Employer 2 | Concept | Network Engineer | 16/02/2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check internet connectivity, open Google on another tab, if opening then search Ndtv on Google then try to open if getting technical issues try to solve by setting and enable JavaScript,flash, or any requirement.
if not opening Google on next tab then change browser and try again then look into browser settings.
If connectivity issues then auto diagnosis the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth device and enable for pairing, turn on bluetooth on mobile phone then search for pairing from mobile phone and then get pairing and task accomplished.
What according to you makes you a good candidate for customer service or technical support job? | My passions and my listening skills then politely solved the issue because I know another side person facing issue and his work is hampering.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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