Subject: Tech Support Candidate - Sourabh Kohli
From: Sourabh Kohli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 19:07:01 -0500

| | Tech Support Test

Name | Sourabh Kohli
E-mail | [email-masked]
Phone Number | (91) 9953616346
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 120
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IEnergizer IT Services Pvt Ltd | Senior Team Leader Operations | NA | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart My Device
2. Make sure the Internet connection works
3. Check if the website is down for everyone or just for me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from top of screen
2. Touch and hold bluetooth
3. Tap pair new device
4. Tap the name of bluetooth that you want to pair
5. Follow on screen instructions

What according to you makes you a good candidate for customer service or technical support job? | Having 10 years experience in customer service industry and servicing customers all over the globe from international to domestic
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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