Subject: Tech Support Candidate - Kamakshi Sahu
From: Kamakshi Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 17:44:00 -0500

Tech Support
Test

Name

Kamakshi
Sahu

E-mail

[email-masked]

Phone Number

(+91) 9026359523

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 49

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Networking
- basic
Hardware - Basic
Speakers & Audio
Service Now ticketing
tool, Incident management, Leading skill, email audit, ticket audit, end to end
tracking

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro (Infinie minds)

Service Desk

NA

19000

Previous Employer 1

Trimax (Digicall)

Service
Desk

15-Oct-2018

10000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1- I'll check if it is allowed in our
organization or not

2- If yes, will open another site like google.com. If another site is opening
then I'll delete history and cookies.

3- If I cannot open another site, I'll launch another browser like IE, Microsoft
edge, and try to open site where user was having problem.

4- If problem is having in all the browser

This is probably a problem with the Internet connection.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1- on Speaker

2- Open Bluetooth on my device

3- Searching for the available connection

4- pair with the speaker when search completed

What according to
you makes you a good candidate for customer service or technical support
job?

When it comes to customer service, I am a kind of person who
always tries to capture the mindset of the customer. Primarily we should know
how and when to switch our personality while dealing with different kind of
customers. Our Customers should feel very comfortable and friendly while
communicating with us. By knowing the attitude of the customer and changing our
own style according to him will help the customer to avoid alienated with us.

On a scale of 1 - 5 please rate your fluency in spoken
English

4