Subject: Tech Support Candidate - Aparna pandey Aparna
From: Aparna pandey Aparna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 13:09:02 -0500

| | Tech Support Test

Name | Aparna pandey Aparna
E-mail | [email-masked]
Phone Number | (91) 8931031566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Technical support | 28 dec | 17500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the error
If page not found:- It is system administration error mean system have some kind of special access permission then I will check system administration setting and fix this issue.
If page 404 error:- mean system is able to communicate with server but server not getting page.It is kind of misspellings issue then i will retype the spelling and do refresh or clear cache and cookies and in last option I can go with another browser .
if no internet connection : it is network connection issue so, i will check my physical and logical network connection ( DNS).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First :-
On bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
Go to Settings then go in Bluetooth option then go in other devices.
Second :- Tap the device to connect. Go to Settings option of mobile phone, then go to Connected devices option,then go on  Bluetooth.
Third :- Select Pair new device and then tap the speaker's name.
Connect
Now device will connect .

What according to you makes you a good candidate for customer service or technical support job?

To me, customer service means identifying the root of a customer’s problem and working to find a solution and there expectations using in-depth knowledge of the company’s service or product and as a technical support job, it is kind of real time experience and challenging opportunity for me to deal with problem directly.so, I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to solve issues customers are having. I want to be the person that makes life easier by this it will also enhance my technical knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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