Subject: Tech Support Candidate - Aashna Sharma
From: Aashna Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 11:29:34 -0500

| | Tech Support Test

Name | Aashna Sharma
E-mail | [email-masked]
Phone Number | (+91) 7982295126
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Urbanclap | Senior Associate | 6th September | ~INR 35,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Clear the cache and try to open the website again.
2) If this doesn't work, try connecting with some other network.
3) If this also fails, allow the cookies from the browser setting.
4) As a last resort, go to incognito mode and try to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go the the phone "settings".
2) Go the "Bluetooth" option.
3) Turn the Bluetooth on.
4) Select the name of the device you want to pair with.
5) The bluetooth speakers are now connected with you mobile.

What according to you makes you a good candidate for customer service or technical support job?

A good candidate should be calm and patient enough to help the consumer with all his doubts and issues.
He should be able to provide FCR.
He should possess the convencing skills to satisfy the need of the consumer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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