Subject: Tech Support Candidate - Pankaj kumar Pankaj kumar
From: Pankaj kumar Pankaj kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Dec 2020 11:07:59 -0500

| | Tech Support Test

Name | Pankaj kumar Pankaj kumar
E-mail | [email-masked]
Phone Number | (91) 8434932281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Progressive infotech | Appsupport specialist | 1/10/2020 | 17500
Previous Employer 2 | Provana | IT associate | 8/10/2019 | 13200

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check below given things to troubleshoot.

1:- will have to check network connectivity with ether adaptor to insure that phiscal connectivity is working fine.

2:- we can check proxy settings in browser, if proxy server a available in invoirmont to insure that www.ndtv.com allowed for the particular user or computer.also we can  he. TLS settings.

3:- If firewall is in invoirmont then will check that user have permission to Access the www.ndtv.com.

4:- we can check host file configuration it should not be blocked in particular computer's host file

5:- will use ping and trecart command to insure that www.ndtv website is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:- turn on the Bluetooth speaker
2:- hit on Bluetooth icon in phone.
3:- will scan to fined out available device within invoirmont.
4:- after insuring particular device name we can connect Dr device with phone.

What according to you makes you a good candidate for customer service or technical support job?

My experience as an IT professional and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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